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Coronavirus Information

Updated Tuesday, September, 12:30 pm

Please note:
On Friday, September 4 GMHC will close at 3 pm.
On Monday, September 7 GMHC will be closed in observance of Labor Day.


Keep visiting this page for updates, or email for information about how to receive GMHC services, connecting with GMHC staff, which agencies are open, general questions, and referrals.

As the Coronavirus pandemic evolves, we at GMHC are actively working to support our clients. While our building may be closed, many of GMHC’s core programs and services remain active. We are continuously working to enhance and expand our services to make sure that our community members are well cared for, stable and staying safe. We know that our meals and pantry program is often a life-saving service, which is why we are excited to announce “GMHC on The Go” to make sure that our clients don’t have to choose between having a meal and risking their health. If you are a current GMHC client in need of food, please email, so we can assess the best way we can help you.


Active Services
Note from CEO
Facts on Coronavirus
Helpful Links
A Message of Thanks from GMHC




Active Services and Contacts:

As the Coronavirus pandemic evolves, GMHC is actively working to support its clients. Many of GMHC’s core programs and services remain active. We are working on ways to continue to enhance and expand our services. The list below provides active client services and contact information for those services. For general questions related to services please email  


Staff are conducting virtual workshops and continually updating the HIV & Aging website with information on COVID-19: 

Action Center: 

Action Center staff are connecting with Action Center Members and will be co-sponsoring a virtual general body meeting with the Consumer Advisory Board (CAB) next week 


Staff are taking calls, advocating for clients with HASA, making referrals for services such as food, assisting clients to complete ADAP applications, and doing health insurance enrollments through the marketplace 

  • Contact: Olivia Gaillard, Senior Health Navigator,; 917-402-3251 

Community Health: 

Staff are checking in with clients who receive 1:1 services 

Virtual group meetings will begin soon 

Consumer Advisory Board (CAB)

CAB staff and members are interconnecting and holding daily phone conferences. The CAB will be holding a virtual general body CAB meeting next week with The Action Center. Consumers concerns can be directed to the below listed contact person.

  • Contact: Anderson Solano, CAB Administrative Coordinator,, 212-367-1193

Financial Management: 

Staff are working 1:1 with clients over the phone 

Checks will be administered to clients by mail, TD Bank card, or in person on pay dates 

  • Contact: Dayana Flores, Senior Financial Management Case Worker,  

Healthy Aging: 

Staff are checking in with enrolled clients 

HOPWA Supportive Housing, HUD COC Housing and Safety in Housing: 

Supportive Housing is providing 1:1 phone or webchat services to all housing clients 

  • Contact: Daisy Guzman, Housing Case Manager,; 917-669-5499 


Staff are taking calls and answering emails providing information, referrals, and support to those in need 

  • Contact: Susan Rowley, Director of Hotline and Buddy Program,  


Staff are contacting clients in need of reassessments and conducting reassessments via phone 

Staff will assess client needs and make referrals as appropriate both internally and externally  

  • Contact: Laverne Hayes, Director of Coordinated Care,; 212-367-1133

Legal Services: 

Staff are providing legal services remotely through email and telephone 

Civil Legal is able to conduct intakes, advise and counsel clients on most legal issues (housing, benefits, and entitlements) with the exception of estate planning (will, etc.) as documents need to be signed and there must be a witness. For clients in need of estate planning, please contact Jonathan for referrals 

  • Contact: Jonathan Russo, Director of Civil Legal,; 212-367-1326 

Immigration: Immigration staff are taking calls and scheduling appointments for May 

Meals & Nutrition: 

Nutrition counseling is continuing for clients by telephone 

GMHC has launched "GMHC on The Go" to make sure that our clients don’t have to choose between having a meal and risking their health. If you are a current GMHC client in need of food, please email, so we can assess the best way we can help you.

Mental Health and Substance Use Services: 

Staff are conducting phone sessions with clients 

  • Contact: Kipper Sanchez, Managing Director of Mental Health and Substance Use Services,


The team is working on conducting a virtual town hall; details to follow 

  • Contact: Brian Romero, Policy Associate and 2020 Census Manager, 

Project Health: 

Staff are reaching out to Project Health clients to check in on them. Only clients enrolled in Project Health are eligible for follow-up 

  • Contact: Angelo Trinidad, Transitional Benefits Counselor,  


Staff are calling clients in need of STI results and following up with clients who call the Testing Center and/or email staff

We now offer clients free home HIV tests. Click here for more information. Staff will provide HIV education, counseling sessions, and referrals via phone.

Trans Equity: 

Staff are reaching out to clients as well as completing service plans and providing emotional support.  

  • Contact: Laverne Hayes, Director of Coordinated Care,; 470-422-2249


A Resource Library will be maintained and updated of Wellness website and apps that clients can use to occupy their time and utilize Wellness activities options during this time  

  • Contact: Donna Pine, Director of Client Wellness Services, 

Workforce Development: 

Case management and retention services will continue with allowable “essential” Workforce Development clients based on the guidance from the City and State 

Staff will travel to clients to collect pay stubs and distribute MetroCards 

  • Contact: April Watkins, Managing Director of Workforce Development,  



Note from CEO:


Dear GMHC Community:

The last few weeks have been a challenging time for our clients and all of us here at GMHC. I'm reaching out to let you know how we are responding to the COVID-19 pandemic head on.

People living with HIV are among the most vulnerable populations for COVID-19 infection. Many of our clients also suffer from other conditions such as diabetes or cardiovascular disease that put them at higher risk for complications from COVID-19.

Since we closed our offices in mid-March, our staff have been conducting regular wellness calls for more than 1,200 clients. We also have successfully implemented remote service delivery for our mental health, substance use, workforce development, supportive housing, financial management, nutritional counseling, and legal programs, using videoconferencing and other technologies.

Food insecurity is one of the biggest challenges facing our clients, many of whom depend on the meals that we regularly serve at our Manhattan offices. We've tackled this issue by launching a new program called GMHC On the Go. Over the last several weeks, our staff, donned in personal protective equipment, have delivered thousands of meals to our clients at their homes and provided others with the means to buy food at neighborhood supermarkets.

Like many nonprofits, we are seeking out new sources of funding to cover expenses resulting from the pandemic. We are deeply grateful to all our donors and funding partners for standing behind us during this difficult period.

GMHC will remain nimble and responsive as the pandemic continues to evolve. We will get through this together.

From all of us here at GMHC, please stay safe and healthy.


Kelsey Louie

P.S.: A heartfelt THANK-YOU to service providers, healthcare workers, and first responders from all of us at GMHC




What You Need to Know:

As the Coronavrius outbreak evolves, GMHC has remained in close contact with the NYS Department of Health, and other state and local health agencies to get the most up-to-date nformation. Our priority is to ensure that our staff, volunteers and clients are aware of this information as we receive it.

Here’s what we know:
The Center for Disease Control (CDC) is responding to an outbreak of respiratory (chest/lung) disease caused by a novel (new) coronavirus that was first found in China and which has now been found in many places around the world including in the United States. The disease has been named “Coronavirus Disease 2019” (also called “COVID-19”). It is important to prepare and protect yourself and others.


The 2019 novel coronavirus may cause mild (light) to severe (serious) respiratory symptoms like:

  • Cough
  • Fever
  • Trouble breathing

These symptoms may show in as few as two days or as many as 14 days after. The majority of people who contract the virus will not experience severe symptoms; however, people with chronic health conditions or weakened immune systems may be at an increased risk. This underscores the importance of wearing a mask if you are experiencing symptoms so as not to spread the virus to others who may be a greater risk.

If you are experiencing symptoms, call the NYC Coronavirus hotline at 888-364-3065 or the New Jersey Coronavirus hotline at 800-222-1222. IF YOU ARE EXPERIENCING SEVERE SYMPTOMS, CALL 911.

How Does Coronavirus Spread?

The virus is thought to spread mainly from person-to-person between people who are in close contact with one another (within about 6 feet) via respiratory droplets from coughing or sneezing. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. Since this virus is very new, health officials continue to watch how this virus spreads. Read more about methods of disease transmission here.


While there is currently no vaccine, these simple steps can help stop the spread of this and other chest/lung viruses.

  • Wash your hands often with soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick if you are able to do so.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash and wash your hands. If you don’t have a tissue, cough or sneeze into your elbow.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • If you are healthy or not experiencing symptoms, you do not need to wear a mask.
    • If you are coughing, sneezing, or experiencing symptoms, you should wear a mask.
    • If you are caring for someone with the illness, you should wear a mask.
    • If you wear a mask, then you must know how to use it and dispose of it properly.
    • Masks are effective only when used in combination with frequent hand-cleaning with soap and water or alcohol-based sanitizer.
  • If you need to seek medical care for a respiratory illness, please call ahead to your health care provider and put on a face mask upon arriving at the facility.


There is no specific treatment for the Coronavirus other than supportive care (fluids, medicine to reduce fever, and, in severe cases, oxygen). In most cases, people with COVID-19 will recover on their own, but will need to be isolated at home to avoid passing the virus to others.

GMHC is in regular contact with NYS Department of Health and other state, local, and federal health agencies to get the most up-to-date information as the situation evolves. Please check this page for updates.

Text COVID to 692-692 to get real-time updates.



Helpful Links:


Benefits Available for New Yorkers

COVID-19 Information for People Living with HIV

Free Meals for Any New Yorker: click here or text “food” or “comida” to 877-877

LGBTQ Older Adults and COVID-19: What Providers Need to Know

Making Your Own Facemask

NYC Emergency Food Delivery Assistance: call 311 and say "get food"