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GMHC - Fight Aids. Love Life.

Employment Opportunities

Established in 1981, Gay Men's Health Crisis (GMHC) is the oldest not-for-profit AIDS service organization in the U.S. GMHC is dedicated to providing direct services, education, and advocacy to men, women, and children living with HIV/AIDS. GMHC fights to end the AIDS epidemic and uplift the lives of all affected. We are committed to staff development and provide a competitive compensation and benefits package. We value diversity and are proud to be an equal opportunity employer.

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Current Openings:
 

Administrative Coordinator, Health Homes

Billing Specialist, Finance

Care Navigator, Health Homes

Executive Assistant to the Chief Program Officer, Office of the CPO

Maintenance Technician, Facilities

Major Gifts Development Associate/ Prospect Researcher

 


Administrative Coordinator, Health Homes

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

This position is responsible for the management and Coordination of Health Home data bases which include AIRS, CMART, Dashboard and EMR/EHR data, Health Home Medicaid billing, and Health Homes Tracking for the department. Works with the Assistant Director (AD) and Program Director (PD) in management of the health home and program reports to ensure monthly submission. Responsible for the general management of assigned office site, including oversight of office environment, deliveries, work orders and repairs, equipment, pantry and storage, supplies, and communication with maintenance, IT and other support service departments.

Duties & Responsibilities of the Administrative Coordinator include, but are not limited to:

  • Manage and coordinate the tracking and transmittal of Health Home Medicaid billing in concert with the Asst. Director and the GMHC finance department;
  • Assists the Assistant Director, Health Homes(AD) in monitoring and recording all Health Home tracking sheets, client rosters, lead client assignments;
  • Assist in monitoring the successful submission of billing to the Health Homes(HH) leads and EMEDNY;
  • Assist in monitoring AIRS, Dashboard, EMR/EHR, Medicaid billing and HH activities for the site.
  • Work with the Director and/or Asst. Director to address Medicaid denials and other billing issues as they arise;
  • Coordinate monthly reports and submit all to Senior Management;
  • Manage and update all client insurance information in AIRS and EMR/EHR, including notifications of invalid or inactive Medicaid;
  • Create, document and submit all MAP enrollments and Transfers sent to EMEDNY for Health Home client enrollments;
  • Maintain files and records for reporting to Program Director;
  • Perform clerical work including typing, data entry, transmitting and receiving facsimiles, reviewing, printing, copying, obtaining approvals/signatures as needed;

Education: Bachelor Degree in Business Administration or related administrative services field.

Experience: A minimum of two years of administrative experience required. Proven experience working directly with diverse populations such as people infected/ affected by HIV/AIDS, substance use, psychiatric conditions, chronic illnesses, homelessness or other disabilities.

Related Skills/Knowledge: Knowledge of data entry and basic knowledge of resources for PWAs and their support networks is required. Good verbal, written, computer, communication and interpersonal skills. Experience with Microsoft Office Suite including Word and Outlook calendaring, and Excel is required. This position requires excellent organizational abilities.

How to Apply: Applicants should submit their cover letter and resume online HERE through GMHC’s Application Portal Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission through the application portal.

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Billing Specialist, Finance

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

The Billing Specialist coordinates, develops and maintains the most efficient possible system for billing Medicaid, Medicare and other third-party entities. The Billing Specialist will collaboratively work with clinicians, providers, directors and insurance companies in pursuit of maximum reimbursement for services rendered.

The Billing Specialist will be required to:

  • Bill Medicaid, Medicare and other third part entities for services rendered;
  • Maintain billing histories and supporting documentation files (electronic and paper) for all clients;
  • Reconcile payments against claim submissions and invoices. Immediately re-bill manually all "soft" denials, e.g., incorrect birth dates. Inform supervisors and service providers of enrollment-related denials, and assist in following up on them with the Medicaid Assistance Program (MAP);
  • Ensure that Clinical and supervisor receives monthly and quarterly reports on totals billed and totals received, as well as outstanding claims and totals denied (with detailed reasons for denial). Provide Administrative Coordinator and CFO with financial data required for reports to Medicaid, NYS AIDS Institute and any government funder;
  • Reconcile payments against client accounts and generate monthly statements to providers with outstanding balances;
  • Responsible for answering questions from patients, clerical staff, and insurance companies, as well as identify and resolve patient billing complaints.

Duties & Responsibilities of the Billing Specialist include, but are not limited to:

  • Serve as liaison between Finance Department and Clinic Teams;
  • Collaborate with Director of Finance on a regular basis to properly account for claims that have been denied after resubmission(s) and/or cannot be collected;
  • Oversee follow-up activities related to billing on 1) ICM's and Health Homes program’s client enrollment process; 2) client eligibility tracking process;
  • Serve as liaison with GMHC's Information Systems staff in developing, implementing and maintaining electronic means of performing all finance related job tasks;
  • Assists with special projects and perform any other related duties as assigned by supervisor;
  • Assist in utilization review and/or quality assurance and improvements efforts.

Education: Associate's Degree in Coding or related healthcare field from an accredited college program and national certification through the Board of Medical Specialty Coding, the Professional Association of Healthcare Coding Specialists, or the American Academy of Professional Coders.

Experience: Experience: 4+ years’ experience in successful third-party billing and collections (Medicaid, Medicare, and commercial insurance companies) and familiarity with computerized medical billing systems is required. Experience in COBRA, Medicaid, Health Homes, and OASAS processing a plus.

Related Skills/Knowledge: Advance knowledge of MS Office Suite, esp. Excel, and electronic and web-based medical billing systems is required; previous experience with AIRS software is a plus. Oral communication: Speaks clearly, listens and gets clarification. Demonstrated understanding of medical terminology, CPT coding, ICD-9 diagnostic coding, EDI systems, billing and coding standards, and HIPAA requirements.

How to Apply:  Interested candidates should send a resume and thoughtful cover letter describing their specific qualifications and interest in the position. Please click on this link to apply through GMHC’s Application Portal. Submissions without cover letters will not be considered. Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission. Please, no telephone inquiries and do not contact our staff directly. Only applicants who best match the position needs will be contacted.

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Care Navigator, Health Homes

Founded in 1981 by community activists, Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

The Case Navigator performs activities as a member of 2 person team to assist with a caseload of chronically ill clients and their families to obtain community and government resources/referrals/benefits to address assessed needs and the barriers/challenges individuals face in addressing the needs, such as advocacy with social service agencies, help with obtaining medical care and help with obtaining entitlements.

This position maintains supportive relationships with Case Manager and Community Follow-up Worker on the team, to assure high quality efficient and effective provision of services to clients. Acts as a cooperative team member with other case management staff, other units of GMHC, and maintains professional relations with external providers including medical providers and government benefit program staff.  

Duties & Responsibilities of the Program Assistant include, but are not limited to:

  • Consult with team’s leader, the care manager, to develop service plan goals and plan activities with clients to address needs; 
  • Conducts daily activities to meet the needs of the caseload as directed by the team’s care manager including home visits and participating in client appointments and case conferences in the community with providers such as providers of HIV primary care and treatment;
  • Gathers information for documents for care management records- intake, assessment, service plans, home visits, and case conference forms and submits drafts of documents in accordance with established timelines; 
  • Researches community resources and government benefit programs to determine eligibility criteria, provide appropriate referrals, and perform follow up activities for referrals. Makes sure that entitlements, insurance and benefits are in place;
  • Interview clients to assess client needs, prioritize needs, identify barriers in accessing needs;
  • Outreach via phone when patients have not kept important appointments and between visits;
  • Advocates for clients to overcome barriers in accessing or maintaining services, and coordinates services with internal and external providers;
  • Review patient’s historical or targeted clinical measurements (i.e. number of ER visits and inpatient psychiatric admissions);
  • Monitors that the client completes post-visit follow-up (fill prescriptions, make appointments).
  • Teaches clients through behavior modeling the necessary skills to promote self-sufficiency, medical adherence, and the ability to access community resources;
  • Schedules and provides logistical support for regular care team case conferences and tracks patient-provider follow-up actions. 

Education: Associates degree / 60 college credits in social work/psychology or other health/human service related field.

Experience: Proven experience in working directly with people infected/affected by HIV/AIDS, substance use, psychiatric conditions or other disabilities.

Related Skills/Knowledge: Ability to make data entries into computer database, knowledge of resources for PWAs and their support networks. Good verbal, written, computer, communication and interpersonal skills. Microsoft Word, Excel, and Outlook calendaring abilities. Bilingual Spanish/English preferred.

How to Apply:  Interested candidates should send a resume and thoughtful cover letter describing their specific qualifications and interest in the position. Please click on this link to apply through GMHC’s Application Portal. Submissions without cover letters will not be considered. Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission. Please, no telephone inquiries and do not contact our staff directly. Only applicants who best match the position needs will be contacted.

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Executive Assistant to the Chief Program Officer, Office of the CPO

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

The Executive Assistant to the Chief Operating Officer provides administrative support to the Chief Program Officer (CPO). This position will oversee the day-to-day functions of the office, including maintaining the Chief Program Officer’s calendar, answering the telephone, scheduling meetings, organizing the weekly calendar, and maintaining the office files.

The Executive Assistant is a highly visible position having contact daily with many internal management staff from different departments throughout the agency. This individual will also have regular contact with other community-based organizations, health care facilities and legal service providers external from the agency.

Duties & Responsibilities include, but are not limited to:

  • Assists the CPO in drafting and editing documents, program narratives, and other reports required by the agency’s various funding sources;
  • Responsible for calendaring, scheduling, organizing, and coordinating all of the CPO’s meetings, events and public speaking events;
  • Assists the CPO with special assignments such as assisting with the design and/or formatting of brochures, newsletters and other publications;
  • Works closely with the staff of Program Management and Quality Assurance to ensure proper maintenance of records and files;
  • Interacts extensively with and provides support to the following units: Program Services and Program Evaluation, Public Policy, Research and Community Health, Volunteer Department, Communications, Human Resources and Operations (Facilities and IT);

Education: Bachelor’s degree or equivalent is required.

Experience: Excellent communication and interpersonal skills in conjunction with excellent writing, computer, and organizational skills are essential for this position. This individual should have the ability to function in a fast-paced environment and to triage effectively. It is imperative that the Executive Assistant have ability to hold confidential information and to deliver sensitive information with tact and appropriateness. Proven experience as personal administrative assistant to an executive is preferred.

Related Skills/Knowledge: Exceptional writing, communications skills and attention to detail are necessary. This person MUST be a self-starter, flexible, and able to manage multiple tasks. Advanced computer/technical skills in Word, Excel, and Outlook are required and absolutely essential to effectively perform in this position.

How to Apply:  Interested candidates should send a resume and thoughtful cover letter describing their specific qualifications and interest in the position. Please click on this link to apply through GMHC’s Application Portal. Submissions without cover letters will not be considered. Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission. Please, no telephone inquiries and do not contact our staff directly. Only applicants who best match the position needs will be contacted.

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Maintenance Technician, Facilities

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

This position requires a proactive approach to maintenance for both facilities ensuring all aspects of facilities work are completed in a timely manner. The mechanical functions are operating at peak efficiency for both sites, placing service calls when necessary. Respond to daily staff request, the helpdesk e-mails and service calls. Opening up the two sites and locking down when required. Filling in for security & responding when required, performing lobby duties at any of GMHC reception desks. Serve on the fire brigade for staff safety and security. Conference room set up, cleanliness and hygiene of the facilities, condoms shipping and receiving, audio visual set up, distribution of keys to staff, and organizing keys are additional responsibility of this position. Work in the mailroom as required – performing full mailroom functionality, sorting, distributing, mail and packages.

This position requires tact and sensitivity, courtesy and professionalism in interacting with staff, clients, volunteers and the public. This position may involve interaction with NYPD, FDNY also Department of Buildings, 450W33ST and 224W29ST building personnel, public and city officials. Presents a neat clean appearance.

Duties & Responsibilities of the Maintenance Technician include, but are not limited to: 

  • Daily walk through of the facility checking the heat/air/cooling/water/coolers/security doors that they are all in working order. Fixing when necessary or placing service calls;
  • Preparing trash/recycling and arranging pick up by carting company. Removal of trash from the kitchen when required and bringing to holding area or dumpster. Wash trash cans thoroughly.
  • The restrooms and kitchen must be in good repairs at all times, repairs and fixes must be performed in a timely manner;
  • Serve on the fire brigade designation by supervisor;.
  • Provide relief for the security officers when necessary in the lobby or in the dining room. Assume the role of safety and be security minded when filling in at the lobby desks;
  • Re-configuring of office space and moving staff internally when necessary;
  • Perform general cleaning of the facility and monitor cleaning crew;
  • Place service calls to various vendors as necessary, ordering supplies and following up on payment.
  • Flexibility to work different hours with very short notice due to co-workers being out, on vacation, sick, etc. You will be responsible for the locking down of the building at the end of the day or opening up in the morning when necessary. You will be required to cover the night shift when someone is out. This may come with little or no notice, though infrequently. Work on Sundays and Saturdays and GMHC approved holidays when required;
  • Stocking building supplies, janitorial supplies, office supplies, toners, hardware, light bulbs, re-ordering when supplies are low.
  • Set up conference rooms, events and meeting, cleaning such space when necessary providing audio video ensuring it is in good working order at all times;
  • Ferry mail/packages/equipment from GMHC satellite office and main offices on 33ST, and also to the post office;
  • Work in the mailroom as needed, sorting mail, distributing packages, procuring mailroom supplies, organizing and keeping mailroom clean. Metering mail and brining to the post office or packages to the FedEx, USPS or UPS offices off site.
  • Troubleshoot office equipment and all other equipment and repairs as necessary. Cleaning paper jams from office equipment, replacing toners and drum units as needed and or placing service calls.
  • Administrative work when required, writing up check requests, filing he department bills,
  • On call 24 hours responding to all building emergencies, if required.

Education: High School Diploma or General Equivalency Diploma.

Experience:  High School diploma or equivalent is required. Experience in Facilities operations, fire suppression, security, various components of building maintenance and repairs are musts. Must know how to multi-task effectively and work well under pressure, as this position often requires that tasks be performed simultaneously. Ability to lift at least 50lbs, ferry mails to and from the post office using a hand truck several blocks from GMHC is required. Bi-Lingual English/Spanish is a plus.

Related Skills/Knowledge:  This person should possess good interpersonal skills, oral and written communication skills. Basic use of a computer, Microsoft Outlook, Word and Excel are required. This person needs to be practical, calm and able to react appropriate to high stress and emergency conditions. Multi-tasking is essential along with excellent communication skills.

How to Apply:  Applicants should submit their cover letter and resume online through GMHC’s Application Portal – Maintenance Technician, Facilities – Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission through the application portal. Applications received without cover letters will not be considered for the position.

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Major Gifts Development Associate/ Prospect Researcher

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

The Major Gifts Development Associate / Prospect Researcher is part of a dynamic, results-oriented fundraising team charged with achieving ambitious revenue goals that support the agency’s mission. The Associate/Researcher supports Friends for Life, which is the annual giving program that constitutes the core of GMHC’s private support. The Associate contributes to strategy and work plan execution, performs prospect research and manages the fulfillment of monthly renewal appeals. In addition, the Development Associate / Prospect Researcher is responsible for Major Donor level gift acknowledgements, cultivation events, and the coordination and tracking of bequest commitments to GMHC’s Planned Giving Program. The Associate works closely with Finance and Communications, and is a key member of the Development Team.

Duties & Responsibilities of the Major Gifts Development Associate / Prospect Researcher include, but are not limited to:Works with Development, Marketing and Communications staff to identify hot topic areas for donors and to shape compelling cases for funding.

  • Takes the lead on donor retention & development activities focused on high net worth individuals to help meet fiscal and acquisition goals. Cultivates relationship with Friends for Life donors.
  • Prospect Research includes prospecting new donors, researching lapsed donors and updating information on current donors.
  • Acts as the Project Manager to plan and execute the Friends for Life monthly renewal mailings. Collaborates with Raiser’s Edge staff, writes donor appeals, assembles materials, executes mailings, and tracks results. Develops the work plan for these activities that is included in the June Board package for the new July 1st, fiscal budget.
  • Assists Major Gift staff with administrative and technical matters on an ad hoc basis, such as annual work plans, scheduling and presentation preparation.
  • Writes and generates Major Donor gift acknowledgements. Personalizes and customizes the content of the acknowledgement, using knowledge and independent judgment regarding appropriate content given the type and level of donor.
  • Oversees the creation of a departmental Operations Manual. Works with staff to streamline processes and find synergies within our work units.
  • Provides input into annual Major Gifts work plan and budgets. Analyzes prior year’s inputs and results in order to prepare forecasts and recommendations for activities in the coming year.
  • Manages a discrete subsection of the portfolio – Allies ($500 to $999 per year). Conducts prospecting to develop new donors at this level.
  • Assists with phone calls and other regular donor interactions and follow-up on an ad hoc basis.
  • Promotes donor engagement strategies, including invitations to GMHC events. Determines best fit between GMHC events and donors, and provides targeted notifications. Develops strategy around these alerts and notifications, considering how those communications combine with timing of “ask” communications.
  • Produces cultivation salon events, including GMHC’s A Toast at Twilight. Partners with either a GMHC Board Member or high level donor to plan and manage logistics for the event. Strategizes event invitations. Determines a strategy for the Development staff’s approach to mingling and communications at the event.
  • Educates existing donors by fielding donor questions and developing updates.
  • Serves as the primary liaison to accounting and Finance staff with matters related to time-keeping, expense reporting, check requests, and auditors issues.
  • Works with Development, Marketing and Communications staff to identify hot topic areas for donors and to shape compelling cases for funding.
  • Assists with database management; entering notes and actions into Raiser’s Edge; uploading proposals and performing basic queries.
  • Supervises volunteers and interns, as needed, by creating volunteer descriptions, recruiting and interviewing, and completing reporting requirements.
  • Works closely with Executive Team to provide detailed information about Major Donors, in advance of meetings, conferences, and events. Mines internal and external databases for information.
  • Assists with the launch of new donor giving programs, such as the Millennium Committee, a donor giving circle created to engage younger philanthropists who wish to support HIV/AIDS services.

Education: Bachelor’s degree required. 5 years of equivalent experience may be considered in lieu of a formal
college degree.

Experience: Experience with Raiser’s Edge or other donor database required. Exposure to development practices and prospect research.

Related Skills and Knowledge: Proficiency in Microsoft Office. Ability to prioritize, multi-task and perform under pressure. Strong organizational skills and experience interacting with donors. Occasionally requires evening or weekend work.

How to Apply:  Applicants should submit their cover letter and resume online through GMHC’s Application Portal – Major Gifts Development Associate -Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission through the application portal. Applications received without cover letters will not be considered for the position.

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