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GMHC - Fight Aids. Love Life.

Employment Opportunities

Established in 1981, Gay Men's Health Crisis (GMHC) is the oldest not-for-profit AIDS service organization in the U.S. GMHC is dedicated to providing direct services, education, and advocacy to men, women, and children living with HIV/AIDS. GMHC fights to end the AIDS epidemic and uplift the lives of all affected. We are committed to staff development and provide a competitive compensation and benefits package. We value diversity and are proud to be an equal opportunity employer.

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Current Openings:
 

Director of Human Resources, Human Resources Department

Assistant Director, Research and Evaluation

Coordinator, Meals Program

Administrative Assistant to the Executive Office

Part Time Outreach Specialist, TCC

Assistant Director, Mental Health

Chief Operating Officer (COO), Executive Office

Chief Financial Officer

Housing Technician – Part Time

Care Navigator, Health Homes

Billing Specialist, Finance

Coordinator, Community Health

Director, Office of Mental Health (OMH) Clinic

Executive Assistant to the Chief Operating Officer, Office of the COO

Web Producer – Communications & Marketing

 


  

Director of Human Resources, Human Resources Department

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

The Director of Human Resources will develops policy and direct and coordinate the human resources activities including employment, compensation, benefits, training, and employee relations and services. additionally, they will serve as a member of the management team to support and implement GMHC mission

Duties & Responsibilities of the Director of Human Resources include, but are not limited to:

  • Provides senior oversight of all human resources activities including staffing, benefits, employee relations, performance management, staff development, succession planning and human resources information systems.
  • Analyzes wage and salary reports and data to determine competitive compensation plan; keeps current with industry salary trends to report to senior management.
  • Prepares personnel forecast to project employment needs
  • Maintains an analysis of current staff, terminated staff, resigning staff and vacancies, along with associated statistics for these metrics
  • Writes directives advising department managers of agency policy regarding equal employment opportunities, employee relations, compensation, and employee benefits.
  • Consults legal counsel to ensure that policies comply with federal and state law.
  • Negotiates and coordinates human resources consulting services.
  • Develops and maintains diversity initiatives and inclusion programs.
  • Oversees staff training and development including employee performance issues and practices.
  • Directs staff recognition and retention programs and policies.
  • Develops and maintains a human resources system that meets top management information needs.
  • Oversees the analysis, maintenance, and communication of records required by law, local governing bodies, and grant contracts.
  • Prepares and delivers presentations to agency management (and auditors, if requested) or government officials regarding all human resources policies and procedures, including employee handbook items.
  • Supervises and develops human resources staff.
  • Ensures that all human resources activities are carried out in compliance with local, state, and federal regulations and laws governing business operations.
  • Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
  • Performs any other department or agency related duties or special projects as directed by supervisor.

Education: BA/BS degree required; Masters in Human Resources, Counseling or Psychology preferred; SPHR certified, strongly preferred.

Experience:  8 – 10 years of proven experience managing a multifaceted human resource operation including employment, benefits, training, and employee relations. Working knowledge of nonprofit health care or social services organizations including federal, state, and grant regulations. Familiarity with HIV/AIDS and lesbian/gay issues. Outstanding presentation, interpersonal, and communication skills.

Related Skills/Knowledge:  Must be well spoken, with excellent written and analytical abilities; Knowledge of NYS employment law and practices; Ability to effectively interact with employees on all levels; Strong computer skills with Microsoft Office Suite, especially Word and Excel, must have strong HRIS knowledge, preferably with ADP.

How to Apply:  Applicants should submit their cover letter and resume online through GMHC’s Application Portal – Director of Human Resources -Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission through the application portal. Applications received without cover letters will not be considered for the position.

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Assistant Director, Research and Evaluation

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

The Assistant Director, Research and Evaluation in the Health Informatics Department will provide strategic leadership and capacity for supporting agency-wide data-driven management processes and quality improvement initiatives. The Assistant Director will support programs in identifying key quality and management indicators and creating monitoring processes. This individual will evaluate these programmatic efforts and produce research on effective program management and quality improvement. The Assistant Director will support contract management by formulating processes to ensure compliance with funder standards.

Within the Health Informatics Department, the Assistant Director will fulfill data requests from program, development and exeutive staff by utilizing SQL and other software. This individual will also work with programmatic departments across GMHC to assist the implementation of an electronic health record and to integrate the EHR into continuous quality improvement efforts.

 Duties & Responsibilities of the Assistant Director include, but are not limited to:

  • Evaluates program quality improvement initiatives and produces presentations and written reports, such as white papers and academic articles, on the effectiveness of these initiatives.
  • Assists with data analysis in continuous quality improvement projects, research projects and other special projects.
  • Contributes summarized and standardized reports that will be part of GMHC’s performance management documentation control and distribution.
  • Researches and analyzes data from a detail level in order to construct high-level summaries for fund development, abstracts, manuscripts and grants.
  • Creates tools and monitoring systems to track contract deliverables, program outcomes, and quality improvement projects.
  • Serves as custodian of all information regarding grant and contract requirements (database and data entry requirements, paper documentation, deliverables, funder requirements). Works with program staff to ensure information is current.
  • Effectively communicates with internal teams to fulfill data requests and to deliver analysis results.
  • Supports implementation and usage of an electronic health record.
  • Performs other related duties as assigned by supervisor..

Education: Bachelor’s degree in health informatics, computer science, business, public health or a related discipline required, Master’s degree preferred.

Experience:  At least 2-3 years experience in program evaluation, research, and writing for academic publications. Data management and previous work with relational databases preferred. Advanced Excel Skills desired: Pivot tables & macro writing.

Related Skills/Knowledge:  Excellent computer skills, including advanced MS Word, Excel, SPSS or similar application; Knowledge of Microsoft SQL preferred. Excellent written, oral and interpersonal skills; Demonstrated analytical and problem solving skills; Excellent organizational skills; Detail oriented.

How to Apply:  Applicants should submit their cover letter and resume online through GMHC’s Application Portal – Assistant Director, Health Informatics -Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission through the application portal. Applications received without cover letters will not be considered for the position.

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Coordinator, Meals Program

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

The role of the Meals Program Coordinator is to oversee all service components of the program, including menu development; making purchases; supervising production, staff, and volunteers; development and implementation of quality assurance monitoring tools; and fulfilling contractual and reporting requirements to funders.

 Duties & Responsibilities of the Coordinator include, but are not limited to:

  • Develop menus on a weekly basis and discuss upcoming meal plans with the Coordinator of Nutrition
  • Supervise and train kitchen staff, volunteers, and students in food preparation, meal service and clean up.
  • Assure kitchen compliance with all regulatory mandates of New York City and NY State Department of Health.
  • Maintain continuous quality improvement with ongoing quality assurance inspections, including monthly sanitation/infection control inspections.
  • Oversee budget expenditures and maintain invoice records and daily tally sheets.
  • Order and maintain inventory of all food and supplies, including surgical gloves, uniforms and linens; check deliveries for accuracy and quality.
  • Manage routine operations
  • Work with the Manager of the VWW staff in creating a warm, safe, inviting environment in the dining room.
  • Coordinate and maintain kitchen/dining room volunteer schedule.
  • Use the time during lunch and dinner service to mingle with clients to establish better relationships with clients.
  • To assist with special projects and perform other related duties as assigned by supervisor.

Education: High School diploma or equivalent experience and culinary degree/certification New York State Food Handlers Certificate.

Experience:  Proven food service/restaurant experience.

Related Skills/Knowledge:  Must have excellent knowledge of nutrition, budgeting, and inventory control; equipment maintenance; food preparation, handling and presentation. Excellent cooking, supervisory, communication and organizational skills.

How to Apply:  Applicants should submit their cover letter and resume online through GMHC’s Application Portal – Coordintor, Meals Program -Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission through the application portal. Applications received without cover letters will not be considered for the position.

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Assistant Director, Mental Health

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

 The Assistant Director is responsible for the ongoing development and oversight of all programs, deliverables, OTPS budget management, client services, staffing, training and supervision within Mental Health Services. The AD provides client-level care through intakes and assessments, and individual, couples, family and group counseling and psychotherapy; and ensures the competent delivery of evidenced-based and home-grown interventions. This individual participates in client recruitment and engagement efforts and oversees the Rapid Response System, providing crisis intervention and clinical triage for GMHC clients. This person is the lead member of a multi-disciplinary treatment team that works to improve overall client functioning by designing and implementing individualized treatment plans, addressing the continuum of mental health and medical care needs of clients.

 Duties & Responsibilities of the Assistant Director include, but are not limited to:

  • Oversee and achieve contractual obligations and deliverables by ensuring staff are adequately informed and are compliant with such obligations (e.g., chart. audits, quality assurance, data entry, documentation in charts, training of staff, adhering to scope of services, etc.);
  • Provide adequate, competent, and regular clinical and task supervision of staff, and ensure that supervising staff are doing the same for their supervisees;
  • Ensure that mental health services are based in a sound theoretical framework; ensure substance use services exemplify a harm reduction approach, and oversee evidenced-based and home-grown interventions for clients;
  • Accountable for timely submission of monthly, quarterly, semi-annual, and annual reports, and responsible for timely data entry of services by program personnel;
  • Develops and maintains supportive program policies and procedures;
  • Maintains good working relationships with external community providers and articulates them in memoranda of understanding;

Education: Advanced graduate degree and New York State license in psychology, social work, mental health counseling, marriage & family therapy or clinical art therapy. Ph.D. or Psy.D. preferred. SIFI is required for social work applicants.

Experience:  Proven knowledge and experience working in the mental health counseling, harm reduction and recovery readiness models. Demonstrated clinical supervisory experience, preferable working with professional and paraprofessional staff. Proven clinical skills and experience working with diverse populations of men and women living with and at risk for HIV/AIDS, and with complex care needs, sexual violence, trauma, poverty, substance use histories, etc. Established experience supervising and managing grant driven and performance based mental health programs preferred. Demonstrated client recruitment experience targeting high-risk populations, particularly in communities of color. Experience facilitating mental health groups and workshops. Experience in individual mental health and substance use counseling along the continuum of abuse and recovery. Experience in training preparation and providing workshops ontopics relevant to the needs of the client population served.

Related Skills/Knowledge:  Thorough knowledge of HIV/AIDS and/or other chronic health conditions, and the social service needs of people living with HIV/AIDS. Excellent organizational skills, attention to detail, demonstrated ability to manage multiple tasks in a timely fashion and ability to follow through. Must have excellent written and verbal communication skills. Ability to work on a team of paraprofessionals and professionals. Computer skills, including databases and Microsoft Suite needed. Other skills include competence in providing crisis intervention, group design and facilitation, general counseling skills, and developmental psychology.

How to Apply:  Applicants should submit their cover letter and resume online through GMHC’s Application Portal – Assistant Director -Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission through the application portal. Applications received without cover letters will not be considered for the position.

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Administrative Assistant to the Executive Office

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

To provide administrative support to the Executive Office (Chief Executive Officer, Chief Operation Officer, and Assistant Director of Administration & Manager of Board Relations)

 Duties & Responsibilities of the Administratie Assistant include, but are not limited to:

  • Provides administrative support to the Executive Office by assisting the Assistant Director of Administration & Manager of Board Relations with the day-to-day functions of the office, including: maintaining calendars of the Chief Executive Officer and Chief Operating Officer; scheduling meetings; monitoring email, correspondence, and telecommunications; coordinating out of town travel and local transportation; maintaining confidential records and files; providing regular coverage for front desk and reception; and providing hospitality amenities.
  • Assists with the drafting and editing of documents, correspondence, and additional reports required by the agency’s various departments and funding sources.
  • Assists with special assignments such as the design and/or formatting of presentations, newsletters, and other publications.
  • Works closely with the Assistant Director of Administration & Manager of Board Relations to provide administrative support to the Board of Directors including: scheduling of monthly committee meetings; generating Board reports; coordinating refreshments and food service, and other duties as required.
  • Works closely with the Chief Executive Officer and Chief Operating Officer in responding to client requests for meetings concerning program issues.
  • Creates a welcoming environment in the Executive Office and embraces the value of professionalism, administrative support, and hospitality.
  • Assists with special projects and performs essential duties as assigned by supervisor.
  • Assists with matters relating to the Executive Office budget as needed.
  • Daily personal contact with Senior Management Team, Directors, and Board of Directors.
  • Personal contact with staff, volunteers, and clients as needed.
  • Daily contact with community-based organizations, health care facilities, and legal service providers.

Education: Bachelor’s Degree or equivalent experience preferred.

Experience:  Proven experience to suitably fulfill the various responsibilities of an Administrative Assistant to an Executive.

Related Skills/Knowledge:  Exceptional communication and interpersonal skills. Excellent computer, organizational, and writing skills. Ability to function in a fast-paced environment and to triage effectively. Must have ability to hold confidential information and deliver sensitive information with tact and appropriateness.

How to Apply:  Applicants should submit their cover letter and resume online through GMHC’s Application Portal – Administrative Assistant -Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission through the application portal. Applications received without cover letters will not be considered for the position.

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Assistant Director, Mental Health

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

 The Assistant Director is responsible for the ongoing development and oversight of all programs, deliverables, OTPS budget management, client services, staffing, training and supervision within Mental Health Services. The AD provides client-level care through intakes and assessments, and individual, couples, family and group counseling and psychotherapy; and ensures the competent delivery of evidenced-based and home-grown interventions. This individual participates in client recruitment and engagement efforts and oversees the Rapid Response System, providing crisis intervention and clinical triage for GMHC clients. This person is the lead member of a multi-disciplinary treatment team that works to improve overall client functioning by designing and implementing individualized treatment plans, addressing the continuum of mental health and medical care needs of clients.

 Duties & Responsibilities of the Assistant Director include, but are not limited to:

  • Oversee and achieve contractual obligations and deliverables by ensuring staff are adequately informed and are compliant with such obligations (e.g., chart. audits, quality assurance, data entry, documentation in charts, training of staff, adhering to scope of services, etc.);
  • Provide adequate, competent, and regular clinical and task supervision of staff, and ensure that supervising staff are doing the same for their supervisees;
  • Ensure that mental health services are based in a sound theoretical framework; ensure substance use services exemplify a harm reduction approach, and oversee evidenced-based and home-grown interventions for clients;
  • Accountable for timely submission of monthly, quarterly, semi-annual, and annual reports, and responsible for timely data entry of services by program personnel;
  • Develops and maintains supportive program policies and procedures;
  • Maintains good working relationships with external community providers and articulates them in memoranda of understanding;

Education: Advanced graduate degree and New York State license in psychology, social work, mental health counseling, marriage & family therapy or clinical art therapy. Ph.D. or Psy.D. preferred. SIFI is required for social work applicants.

Experience:  Proven knowledge and experience working in the mental health counseling, harm reduction and recovery readiness models. Demonstrated clinical supervisory experience, preferable working with professional and paraprofessional staff. Proven clinical skills and experience working with diverse populations of men and women living with and at risk for HIV/AIDS, and with complex care needs, sexual violence, trauma, poverty, substance use histories, etc. Established experience supervising and managing grant driven and performance based mental health programs preferred. Demonstrated client recruitment experience targeting high-risk populations, particularly in communities of color. Experience facilitating mental health groups and workshops. Experience in individual mental health and substance use counseling along the continuum of abuse and recovery. Experience in training preparation and providing workshops ontopics relevant to the needs of the client population served.

Related Skills/Knowledge:  Thorough knowledge of HIV/AIDS and/or other chronic health conditions, and the social service needs of people living with HIV/AIDS. Excellent organizational skills, attention to detail, demonstrated ability to manage multiple tasks in a timely fashion and ability to follow through. Must have excellent written and verbal communication skills. Ability to work on a team of paraprofessionals and professionals. Computer skills, including databases and Microsoft Suite needed. Other skills include competence in providing crisis intervention, group design and facilitation, general counseling skills, and developmental psychology.

How to Apply:  Applicants should submit their cover letter and resume online through GMHC’s Application Portal – Assistant Director -Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission through the application portal. Applications received without cover letters will not be considered for the position.

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Part Time Outreach Specialist, TCC

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

Under the supervision the Transitional Care Coordinator the Outreach Specialist will work with clients to address barriers around maintaining housing, medical care and self-sufficiency. The goal of the team is to connect clients to medical care, HIV testing housing resources and various support services, thus providing a continuity of care. The Outreach Specialist will identify and target specific areas and populations and conduct outreach in venues where homeless and unstably-housed clients reside.

 Duties & Responsibilities of the Outreach Specialist include, but are not limited to:

  • Develop clearly defined goals and action steps necessary to execute and support service plans
  • Accompany clients to appointments
  • Provide coaching and one on one health promotions to clients
  • Coordinate services with internal and external providers
  • Refer clients to housing resources
  • Conduct and document client outreach services
  • Record all client and related interactions in database to meet contract deliverables.
  • Deliver clinic-based and field health education encounters
  • Coordinate logistics for plan- reminders, transportation and child care arrangements.

Education: High school diploma or GED.

Experience:  Proven experience working with individuals with HIV/AIDS or other disabilities or chronic illnesses and healthcare delivery and/or benefits & entitlements.

Related Skills/Knowledge:  TBilingual English/Spanish preferred.

How to Apply:  Applicants should submit their cover letter and resume online through GMHC’s Application Portal – PT Outreach Specialist, TCC -Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission through the application portal. Applications received without cover letters will not be considered for the position.

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Assistant Director, Mental Health

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

 The Assistant Director is responsible for the ongoing development and oversight of all programs, deliverables, OTPS budget management, client services, staffing, training and supervision within Mental Health Services. The AD provides client-level care through intakes and assessments, and individual, couples, family and group counseling and psychotherapy; and ensures the competent delivery of evidenced-based and home-grown interventions. This individual participates in client recruitment and engagement efforts and oversees the Rapid Response System, providing crisis intervention and clinical triage for GMHC clients. This person is the lead member of a multi-disciplinary treatment team that works to improve overall client functioning by designing and implementing individualized treatment plans, addressing the continuum of mental health and medical care needs of clients.

 Duties & Responsibilities of the Assistant Director include, but are not limited to:

  • Oversee and achieve contractual obligations and deliverables by ensuring staff are adequately informed and are compliant with such obligations (e.g., chart. audits, quality assurance, data entry, documentation in charts, training of staff, adhering to scope of services, etc.);
  • Provide adequate, competent, and regular clinical and task supervision of staff, and ensure that supervising staff are doing the same for their supervisees;
  • Ensure that mental health services are based in a sound theoretical framework; ensure substance use services exemplify a harm reduction approach, and oversee evidenced-based and home-grown interventions for clients;
  • Accountable for timely submission of monthly, quarterly, semi-annual, and annual reports, and responsible for timely data entry of services by program personnel;
  • Develops and maintains supportive program policies and procedures;
  • Maintains good working relationships with external community providers and articulates them in memoranda of understanding;

Education: Advanced graduate degree and New York State license in psychology, social work, mental health counseling, marriage & family therapy or clinical art therapy. Ph.D. or Psy.D. preferred. SIFI is required for social work applicants.

Experience:  Proven knowledge and experience working in the mental health counseling, harm reduction and recovery readiness models. Demonstrated clinical supervisory experience, preferable working with professional and paraprofessional staff. Proven clinical skills and experience working with diverse populations of men and women living with and at risk for HIV/AIDS, and with complex care needs, sexual violence, trauma, poverty, substance use histories, etc. Established experience supervising and managing grant driven and performance based mental health programs preferred. Demonstrated client recruitment experience targeting high-risk populations, particularly in communities of color. Experience facilitating mental health groups and workshops. Experience in individual mental health and substance use counseling along the continuum of abuse and recovery. Experience in training preparation and providing workshops ontopics relevant to the needs of the client population served.

Related Skills/Knowledge:  Thorough knowledge of HIV/AIDS and/or other chronic health conditions, and the social service needs of people living with HIV/AIDS. Excellent organizational skills, attention to detail, demonstrated ability to manage multiple tasks in a timely fashion and ability to follow through. Must have excellent written and verbal communication skills. Ability to work on a team of paraprofessionals and professionals. Computer skills, including databases and Microsoft Suite needed. Other skills include competence in providing crisis intervention, group design and facilitation, general counseling skills, and developmental psychology.

How to Apply:  Applicants should submit their cover letter and resume online through GMHC’s Application Portal – Assistant Director -Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission through the application portal. Applications received without cover letters will not be considered for the position.

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Chief Operating Officer (COO), Executive Office

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

The Chief Operating Officer (COO) serves as the internal leader of the organization providing day-to-day management of GMHC to ensure that the planning, execution, and administration of all GMHC’s programs, services, and systems are in alignment. The COO is expected to build and reinforce a culture of participation, consultation, and accountability including attention to implementing GMHC’s strategic plan by ensuring that performance management processes are in place that measure and evaluate progress against the organization’s goals. The COO works closely with the CEO on organizational strategy and supports the CEO’s external role by updating him/her on programmatic and operational issues. This allows the CEO, the principal spokesperson for GMHC, to focus their efforts on fundraising, forming external relationships to bolster programmatic, communication, and growth strategies. The COO manages members of the senior team and fosters cohesion and collaboration among the staff, clients, and volunteers of GMHC.

Reporting directly to the Chief Operating Officer are the Managing Directors of 1) Program Services and Evaluation; 2) Information Systems & Operations, and 3) Health Care and Business Strategies Development. This position requires someone with extensive knowledge of financial systems, internal controls, and running a large, complex not-for-profit.

Duties & Responsibilities of the Cheif Operating Officer include, but are not limited to:

  • Supervise the program and operations senior team members and provide day-to-day management of the organization by overseeing the establishment, coordination, and implementation of effective policies, controls, and systems that foster collaboration among Program, Public Affairs and Policy, Marketing and Communications, Development, Finance, Human Resources, Information Technology and Building Operations;
  • Work closely with the CEO to create and maintain a respectful organizational culture by communicating information to staff in a timely manner, maintaining positive and effective relations with staff, and responding to staff concerns and needs with effective solutions;
  • Guide the ongoing process of implementing GMHC’s strategies and work with senior staff, board, clients, and volunteers to create cohesion and alignment around measuring mission-driven outcome-focused organizational goals and objectives;
  • Implement new models of operation as needed such as Articles 31 and 32, legal fee for service, 340 (B) non-profit pharmacy and other initiatives. In conjunction with the CEO, provide vision and leadership to the senior team;
  • Understand the changing trends in the field of HIV/AIDS and bring thought leadership to the organization by stimulating dialogue and creative initiatives that lead to effective responses to the epidemic’s challenges;
  • Foster an environment of learning and strategic thinking and work closely with Human Resources to retain GMHC staff and attract skilled and dynamic staff to become part of the organization.

Education: Bachelor’s Degree in Business Administration or Science required; advanced degree in a relevant field preferred.

Experience:  Minimum of 10 years professional experience, with 8-10 years of senior leadership experience specifically in operations/administration. Exceptional capacity for managing and leading diverse teams operating multiple functions across an organization; a strong relationship and team builder; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed. This individual must have a demonstrated success developing and monitoring systems to manage both operational and programmatic work that involve high levels of collaboration.

Additionally, the ideal candidate should have:

  • Proven track record in conducting organization-wide strategic planning; experience with successfully identifying synergies to most effectively utilize resources and ensure ongoing program and operational excellence;
  • Ability to point out tangible examples of reporting and program measurement and evaluation;
  • Thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing;
  • Proven experience in successfully partnering with CEO and Board of Directors.

Related Skills/Knowledge:  Ability to align operations and systems in pursuit of overall institutional goals and manage a complex, diverse organization in a progressive, entrepreneurial and consistent manner.  Project Management experience is extremely helpful, as is a customer service orientation. Prior exposure or experience with fundraising for LGBT or HIV organizations desirable. Multi-tasking, flexibility and time management skills are an absolute must in this role. Diplomacy and the ability to communicate clearly and professionally are essential for success in this position as is the ability to help others deliver measurable, cost-effective results that make GMHC’s vision a reality. Knowledge of LGBTQ issues, HIV/AIDS, Human Rights and/or Social Justice is preferred is highly desirable.

How to Apply:  Applicants should submit their cover letter and resume online through GMHC’s Application Portal – Chief Operating Officer -Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission through the application portal. Applications received without cover letters will not be considered for the position.

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Chief Financial Officer

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

Position Summary:

GMHC is recruiting a Chief Financial Officer (CFO) to join its executive team. With an annual organization budget of over $25M, the CFO plays a critical role in helping GMHC meet its mission.

The CFO reports to the Chief Executive Officer (CEO) and works closely with the Board Treasurer, Finance and Audit Committee, and Managing Director of Development, as well as the full executive management team and program and administrative directors.

The CFO leads, directs and supervises the fiscal office staff and is responsible for all financial planning, accounting and control systems

Important note and suggestion for potential applicants:

GMHC holds a unique position in the HIV/AIDS service community. Throughout its 30+ year history, GMHC has been and continues to be led by people of deep passion for its mission.

GMHC leaders strive to inspire and motivate staff to realize its mission. We believe the CFO, as a member of the executive team, plays a critical role in supporting and maintaining this tradition. 

Essential Duties and Responsibilities

Fiscal Management, Compliance and Investment Functions:

  • Oversees and directs treasury, budgeting, audit, tax, accounting, grant administration, real estate, long range forecasting and risk management activities;
  • Appraises the agency’s financial position and issues timely financial reports (monthly, quarterly, annual) and operating reports to the Board of Directors, CEO and Senior Management; other reports on an as needed basis;
  • Directs the preparation of agency short-term and long-range financial plans and budgets based on broad organization goals and objectives;
  • Ensures organization compliance with all regulatory tax filing and audit requirements;
  • Oversees adherence to fiscal policies and procedures (internal controls) in conjunction with the CEO and outside auditors;
  • Oversees all aspects of grant and contracts management including: RFP support and planning; financial reporting; and oversight of contract compliance;
  • Develops strategy and implements a new fee-for-service billing department. This is a new line of business for GMHC. This will include but not be limited to: mental health, substance use, legal services, and pharmaceutical services;
  • Develops and implements quality assurance, compliance, and reporting systems;
  • Establishes and monitors capital campaign fund protocols and procedures;
  • Works with leadership to develop savings strategies re: endowment, quasi-endowment or other vehicles;
  • Advises management on investments and long-range financial plans;
  • Provides leadership and direction to the financial directors;
  • Establishes and maintains contact with financial institutions and the investment community;
  • Participates on the Agency’s 403(b) Thrift Plan Committee

Other critical leadership responsibilities:

  • Assists the CEO in implementing the agency mission and  philosophy applicable to financial service goals
  • Strengthens staff association to the agency’s mission and core values
  • Generates, evaluates, and recommends business partnering and other strategic opportunities

Education: Masters of Business Administration, CPA, or equivalent desired, but not required if the candidate possesses other superior qualities and experiences.

Experience: 

  • Minimum 7 years as a nonprofit financial manager/leader;
  • Strong experience managing government contracts, fee for service, and stewarding private source revenues;
  • Strong interpersonal skills with proven ability to lead, develop, and mentor staff during organizational development and transitions;
  • Strong written and oral communication skills;
  • Strong experience using technology to improve financial management systems;
  • Comfortable working directly with Board of Directors and CEO;
  • Knowledge of the health care or social services sector and a working knowledge of managed care are highly desirable;
  • Capital campaign experience is a plus;
  • MIP and electronic healthcare records (EHR) accounting software experience is a plus.
     

Related Skills/Knowledge: Excellent written and oral communication is essential. The CFO should have proven leadership skills and the ability to work as a team member as well as independently. This individual should be familiar with all aspects of the financial arena within the not-for-profit world. This person will be collaborating with all areas of the agency including Development, Case Management, Human Resources, and Volunteer Center. Familiarity with LGBTQ community of NYC is strongly preferred. Strong commitment to staff development is essential.

How to Apply:  Interested candidates should send a resume and thoughtful cover letter describing their specific qualifications and interest in the position. Please click on this link to apply through GMHC’s Application Portal. Submissions without cover letters will not be considered. Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission. Please, no telephone inquiries and do not contact our staff directly. Only applicants who best match the position needs will be contacted.

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Housing Technician – Part Time

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

This position is responsible for assisting the Housing Retention Specialist with matters that relate to the individual’s housing needs which may include conducting apartment viewings and home visits. The Housing Technician assists the Housing Retention Specialist with caseload and provides education and counseling to individuals around Health and Independent Living Skills Development. The position also advocates and assists individuals with coordination of care and maintenance of stable housing.

Duties & Responsibilities of the Program Assistant include, but are not limited to:

  • Determine program eligibility and complete program screening;
  • Update service plans;
  • Maintain client charts;
  • Assist with  home visits when needed;
  • Identify and develop a monthly checklist with clients to insure essential housing costs are taken care of on a regular basis;
  • Educate clients about property safety measures and precaution;
  • Assist with the facilitation of Group Education Meetings;
  • Escort clients to appointments;
  • Record all client and related interactions in database to meet deliverables;
  • Assist with special projects and performs other related duties as assigned by supervisor;
  • Embrace the value of volunteerism at GMHC, utilize harm reduction principles and client centered counseling, and keep abreast of developments in the HIV epidemic.

Education: High School Diploma or General Equivalency Diploma.

Experience: This individual will have proven experience working with individuals with HIV/AIDS or other disabilities or chronic illnesses and healthcare delivery and/or benefits and entitlements.

Related Skills/Knowledge: This person should possess good interpersonal skills, oral and written communication skills as well as data entry.

How to Apply:  Interested candidates should send a resume and thoughtful cover letter describing their specific qualifications and interest in the position. Please click on this link to apply through GMHC’s Application Portal. Submissions without cover letters will not be considered. Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission. Please, no telephone inquiries and do not contact our staff directly. Only applicants who best match the position needs will be contacted.

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Care Navigator, Health Homes

Founded in 1981 by community activists, Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

The Case Navigator performs activities as a member of 2 person team to assist with a caseload of chronically ill clients and their families to obtain community and government resources/referrals/benefits to address assessed needs and the barriers/challenges individuals face in addressing the needs, such as advocacy with social service agencies, help with obtaining medical care and help with obtaining entitlements.

This position maintains supportive relationships with Case Manager and Community Follow-up Worker on the team, to assure high quality efficient and effective provision of services to clients. Acts as a cooperative team member with other case management staff, other units of GMHC, and maintains professional relations with external providers including medical providers and government benefit program staff.  

Duties & Responsibilities of the Program Assistant include, but are not limited to:

  • Consult with team’s leader, the care manager, to develop service plan goals and plan activities with clients to address needs; 
  • Conducts daily activities to meet the needs of the caseload as directed by the team’s care manager including home visits and participating in client appointments and case conferences in the community with providers such as providers of HIV primary care and treatment;
  • Gathers information for documents for care management records- intake, assessment, service plans, home visits, and case conference forms and submits drafts of documents in accordance with established timelines; 
  • Researches community resources and government benefit programs to determine eligibility criteria, provide appropriate referrals, and perform follow up activities for referrals. Makes sure that entitlements, insurance and benefits are in place;
  • Interview clients to assess client needs, prioritize needs, identify barriers in accessing needs;
  • Outreach via phone when patients have not kept important appointments and between visits;
  • Advocates for clients to overcome barriers in accessing or maintaining services, and coordinates services with internal and external providers;
  • Review patient’s historical or targeted clinical measurements (i.e. number of ER visits and inpatient psychiatric admissions);
  • Monitors that the client completes post-visit follow-up (fill prescriptions, make appointments).
  • Teaches clients through behavior modeling the necessary skills to promote self-sufficiency, medical adherence, and the ability to access community resources;
  • Schedules and provides logistical support for regular care team case conferences and tracks patient-provider follow-up actions. 

Education: Associates degree / 60 college credits in social work/psychology or other health/human service related field.

Experience: Proven experience in working directly with people infected/affected by HIV/AIDS, substance use, psychiatric conditions or other disabilities.

Related Skills/Knowledge: Ability to make data entries into computer database, knowledge of resources for PWAs and their support networks. Good verbal, written, computer, communication and interpersonal skills. Microsoft Word, Excel, and Outlook calendaring abilities. Bilingual Spanish/English preferred.

How to Apply:  Interested candidates should send a resume and thoughtful cover letter describing their specific qualifications and interest in the position. Please click on this link to apply through GMHC’s Application Portal. Submissions without cover letters will not be considered. Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission. Please, no telephone inquiries and do not contact our staff directly. Only applicants who best match the position needs will be contacted.

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Billing Specialist, Finance

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

The Billing Specialist coordinates, develops and maintains the most efficient possible system for billing Medicaid, Medicare and other third-party entities. The Billing Specialist will collaboratively work with clinicians, providers, directors and insurance companies in pursuit of maximum reimbursement for services rendered.

The Billing Specialist will be required to:

  • Bill Medicaid, Medicare and other third part entities for services rendered;
  • Maintain billing histories and supporting documentation files (electronic and paper) for all clients;
  • Reconcile payments against claim submissions and invoices. Immediately re-bill manually all "soft" denials, e.g., incorrect birth dates. Inform supervisors and service providers of enrollment-related denials, and assist in following up on them with the Medicaid Assistance Program (MAP);
  • Ensure that Clinical and supervisor receives monthly and quarterly reports on totals billed and totals received, as well as outstanding claims and totals denied (with detailed reasons for denial). Provide Administrative Coordinator and CFO with financial data required for reports to Medicaid, NYS AIDS Institute and any government funder;
  • Reconcile payments against client accounts and generate monthly statements to providers with outstanding balances;
  • Responsible for answering questions from patients, clerical staff, and insurance companies, as well as identify and resolve patient billing complaints.

Duties & Responsibilities of the Billing Specialist include, but are not limited to:

  • Serve as liaison between Finance Department and Clinic Teams;
  • Collaborate with Director of Finance on a regular basis to properly account for claims that have been denied after resubmission(s) and/or cannot be collected;
  • Oversee follow-up activities related to billing on 1) ICM's and Health Homes program’s client enrollment process; 2) client eligibility tracking process;
  • Serve as liaison with GMHC's Information Systems staff in developing, implementing and maintaining electronic means of performing all finance related job tasks;
  • Assists with special projects and perform any other related duties as assigned by supervisor;
  • Assist in utilization review and/or quality assurance and improvements efforts.

Education: Associate's Degree in Coding or related healthcare field from an accredited college program and national certification through the Board of Medical Specialty Coding, the Professional Association of Healthcare Coding Specialists, or the American Academy of Professional Coders.

Experience: Experience: 4+ years’ experience in successful third-party billing and collections (Medicaid, Medicare, and commercial insurance companies) and familiarity with computerized medical billing systems is required. Experience in COBRA, Medicaid, Health Homes, and OASAS processing a plus.

Related Skills/Knowledge: Advance knowledge of MS Office Suite, esp. Excel, and electronic and web-based medical billing systems is required; previous experience with AIRS software is a plus. Oral communication: Speaks clearly, listens and gets clarification. Demonstrated understanding of medical terminology, CPT coding, ICD-9 diagnostic coding, EDI systems, billing and coding standards, and HIPAA requirements.

How to Apply:  Interested candidates should send a resume and thoughtful cover letter describing their specific qualifications and interest in the position. Please click on this link to apply through GMHC’s Application Portal. Submissions without cover letters will not be considered. Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission. Please, no telephone inquiries and do not contact our staff directly. Only applicants who best match the position needs will be contacted.

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Coordinator, Community Health

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

The Coordinator of Community Health will provide and oversee effective and efficient Community Health related programming and activities. This includes: day-to-day management of youth and young adult services; a youth drop-in center; event planning and promotion, including the Annual Latex Ball; health promotion, including social marketing and media campaigns; and the development of community partner networks. This position also tracks and monitors budget spending for related programs, tracks and monitors program deliverables, participates in program development for the procurement of resources, and generates monthly and annual reports.

The Coordinator will be required to:

  • Maintain continual communication with her or his supervisor, as well as with her or his colleagues in the Michael Palm Center/Community Health Department;
  • Maintain boundaries for a healthy work environment and in compliance with all confidentiality laws and ethical principles applicable to the substance use and HIV/AIDS field;
  • Supervise one Community Health Specialist, one Administrative Assistant, and any volunteers and interns.
  • Establish and maintain professional work relationships with community leaders and stakeholders, as well as maintaining partnerships with outside establishments catering to the target populations. It will also require working with colleagues in Community Health and other departments within GMHC.

Duties & Responsibilities of the Coordinator include, but are not limited to:

  • Manage the development and implementation of HIV prevention-related interventions and events, such as programming for all grants, as well as the Annual Latex Ball;
  • Oversee youth drop-in/afterschool activities and workshops;
  • Supervise Community Health staff, as well as any volunteers and interns;
  • Monitor the execution of all departmental work plans to assure that deliverables are met, reports are submitted, and programs are properly managed;
  • Assist with the creation of promotional and social marketing and media campaigns for the target populations, and assure that they are grounded in the current public health and medical research findings;
  • Engage with the Development Department to assist with securing additional funding as needed;
  • Plan and implement community-based participatory research and evaluation projects from the ground up through focus groups, individual interviews, and direct observation;
  • Oversee outreach efforts to increase public awareness of HIV and STI prevention;
  • Assist in establishing and maintaining collaborative partnerships with other organizations working with the target populations;
  • Assist with special projects and perform other related duties as assigned by their supervisor.

Education: Master’s degree in appropriate field (e.g., MPH, MSW, MA, etc).

Experience: Demonstrated experience in: conducting community health organizing and health promotion; developing programming with youth, young adults, and other populations; event planning; handling administrative responsibilities with minimal guidance; building networks of stakeholders (internal and external).Experience in developing and implementing social marketing and media campaigns, including online and offline projects. Willingness to participate in recommended trainings and career development as identified by the Director.

Related Skills/Knowledge: Excellent written and oral communication and reporting skills required. Proven leadership skills and the ability to work as a team member as well as independently. Ability to communicate effectively with the target populations, from diverse cultural backgrounds. Ability to interact comfortably with individuals and organizations. Proven knowledge of HIV epidemiology, including incidence and prevalence in the New York Metro area, as well as associated health disparities involving HIV/AIDS. Familiarity with major office computer software (including data basing, e.g. Microsoft Access) and health informatics (e.g. AIRS, electronic health records), and the ability to mentor staff skills in these areas. Familiarity with LGBTQ community of NYC is strongly preferred.

This position will be required to work some late afternoons, evenings, including some weekend hours as needed. Accurate knowledge of HIV/AIDS, STIs, and sexual health for the LGBTQ community.Ability to work within a harm reduction model of HIV prevention. A commitment to providing effective and comprehensive support to targeted populations. Applicants must be a minimum of 21 years of age. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of the job.

How to Apply:  Interested candidates should send a resume and thoughtful cover letter describing their specific qualifications and interest in the position. Please click on this link to apply through GMHC’s Application Portal. Submissions without cover letters will not be considered. Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission. Please, no telephone inquiries and do not contact our staff directly. Only applicants who best match the position needs will be contacted.

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Director, Office of Mental Health (OMH) Clinic

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

The Director, OMH Clinic is responsible for administrative, supervisory and clinical management of behavioral health services, specifically those within the OMH licensed out-patient mental health treatment program. The Director oversees coordination of seamless behavioral health, support, and prevention services, ensures all regulations are met, services are properly documented for successful billing, and quality assurance and improvement are appropriate. This position is a member of a multi-disciplinary treatment team that helps to improve overall functioning of clients by providing and overseeing the successful development and revisions of individualized care plans addressing the continuum of behavioral health and supportive care. The position is part of the GMHC Management Team.

Duties & Responsibilities include, but are not limited to:

  • Maintain primary responsibility over the clinical, fiscal, and quality management of the clinic and ensure that all providers and services are in compliance with OMH and State of New York rules and regulations, program policies and procedures and agency policies and procedures;
  • Develop treatment modalities consistent with OMH regulations to ensure evidence-based, culturally competent, trauma-informed mental health disorder treatment of highest possible quality. Oversee admission and discharge process, treatment planning and case conferences for all clients;
  • Develop and maintain mental health treatment program policies and procedures; plan and implement program structure and activities; and recruit, hire, train, and supervise program staff;
  • Work collaboratively with other staff to ensure an integrated service plan is in place and is supported by all staff to address the continuum of behavioral health and medical care; work with Psychiatrist to coordinate referrals, diagnostic findings, treatment interventions, and treatment plan development and review;
  • Monitor, review and follow up on monthly utility bills on behalf of clients;
  • Develop, implement, and monitor counseling and psycho-educational initiatives that create an accessible and available client engagement and support system. Ensure that referrals to and from agencies (linkage to, and retention in care), and collaborative efforts with other providers are maintained, thorough, and complete;
  • Regularly monitor reports, provide interventions, and collaboratively develop monitoring tools when necessary as they relate to projected deliverables, fiscal management and quality assurance and improvement. Ensure compliance with NIMRS; Supervise all clinical coverage, scheduling issues and the gathering of client information to ensure proper, timely and accurate billing;
  • Determine program needs, priorities, and directions based on sound planning and analysis of community need;
  • Coordinate and collaborate with the Department of Finance as it relates to billing and fiscal management, and with the Department of Communications as it relates to media campaigns and advertisement of services;
  • Serve as Departmental representative to Management Team and Program Directors meetings, and community forums and planning bodies, related clinical meetings and conferences as appropriate and where assigned;
  • Assist with special projects and performs other related duties as assigned by supervisor.

Education: Advanced clinical degree with professional license required (e.g., LCSW, LMHC, Licensed Psychologist), CASAC a plus.

Experience: A minimum of five (5) years post-licensure experience in the mental health field, two (2) of which must be in a supervisory capacity. Experience coordinating and/or directing an OMH licensed mental health out-patient program. Proven competence in third-party billing (e.g., Medicaid, Medicare, and Commercial Insurances). Experience working with persons living with HIV/AIDS. Expertise in clinical supervision, administration, program development, and OMH regulations is required. Proven experience managing departmental budgets. Must possess good communication skills, be able to work under pressure and work independently.

Related Skills/Knowledge: Demonstrated knowledge and skills related to treating those who are seriously mentally ill with co-occurring disorders. Should be qualified and trained to handle issues such as domestic violence, trauma, and interactions among co-occurring disorders substance use populations. In addition to knowledge of HIV/AIDS, this position requires strong communication, interpersonal, organizational, and computer skills. This individual must be able to work effectively as part of an interdisciplinary treatment team. Bi-lingual English/Spanish preferred.

How to Apply:  Interested candidates should send a resume and thoughtful cover letter describing their specific qualifications and interest in the position. Please click on this link to apply through GMHC’s Application Portal. Submissions without cover letters will not be considered. Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission. Please, no telephone inquiries and do not contact our staff directly. Only applicants who best match the position needs will be contacted.

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Executive Assistant to the Chief Operating Officer, Office of the COO

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

The Executive Assistant to the Chief Operating Officer provides administrative support to the Chief Operating Officer (COO). This position will oversee the day-to-day functions of the office, including maintaining the Chief Operating Officer’s calendar, answering the telephone, scheduling meetings, organizing the weekly calendar, and maintaining the office files.

The Executive Assistant is a highly visible position having contact daily with many internal management staff from different departments throughout the agency. This individual will also have regular contact with other community-based organizations, health care facilities and legal service providers external from the agency.

Duties & Responsibilities include, but are not limited to:

  • Assists the COO in drafting and editing documents, program narratives, and other reports required by the agency’s various funding sources;
  • Responsible for calendaring, scheduling, organizing, and coordinating all of the COO’s meetings, events and public speaking events;
  • Assists the COO with special assignments such as assisting with the design and/or formatting of brochures, newsletters and other publications;
  • Works closely with the staff of Program Management and Quality Assurance to ensure proper maintenance of records and files;
  • Interacts extensively with and provides support to the following units: Program Services and Program Evaluation, Public Policy, Research and Community Health, Volunteer Department, Communications, Human Resources and Operations (Facilities and IT);

Education: Bachelor’s degree or equivalent is required.

Experience: Excellent communication and interpersonal skills in conjunction with excellent writing, computer, and organizational skills are essential for this position. This individual should have the ability to function in a fast-paced environment and to triage effectively. It is imperative that the Executive Assistant have ability to hold confidential information and to deliver sensitive information with tact and appropriateness. Proven experience as personal administrative assistant to an executive is preferred.

Related Skills/Knowledge: Exceptional writing, communications skills and attention to detail are necessary. This person MUST be a self-starter, flexible, and able to manage multiple tasks. Advanced computer/technical skills in Word, Excel, and Outlook are required and absolutely essential to effectively perform in this position.

How to Apply:  Interested candidates should send a resume and thoughtful cover letter describing their specific qualifications and interest in the position. Please click on this link to apply through GMHC’s Application Portal. Submissions without cover letters will not be considered. Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission. Please, no telephone inquiries and do not contact our staff directly. Only applicants who best match the position needs will be contacted.

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Web Producer – Communications & Marketing

Gay Men’s Health Crisis [GMHC] is the world’s first and leading provider of HIV/AIDS prevention, care and advocacy. Building on decades of dedication and expertise, we understand the reality of HIV/AIDS and empower a healthy life for all. GMHC fights to end the AIDS epidemic and uplift the lives of all affected.

Reporting to the Assistant Director of Creative Services, the Web Producer is responsible for maintaining online standards, and adapting creative collateral (art, media) into compelling and branding-consistent web elements. The Producer manages the day-to-day content of GMHC websites and is responsible for ongoing revisions to improve the design, operation and accuracy of content. Other responsibilities include soliciting material, writing, editing and managing the approval process for web content. The position helps develop an effective GMHC online presence and tracks all web traffic metrics, including QR code metrics and social media metrics, and generates weekly reports for analysis, proposing shifts in tactics to improve performance when appropriate. The Web Producer will be collaborating with all GMHC departments to ensure regular updating of their pages and that content is current and correct.

The position works closely with the entire Development team, most notably on web-based event collateral and weekly e-blasts. There is frequent interface with IS staff and agency-wide content stakeholders, to ensure our sites meet the needs of our national and international online audiences. The position requires a high-degree of diplomacy, flexibility, precision, problem-solving, commitment to excellence, as well as the ability to respond to unanticipated urgencies quickly and effectively.

Duties & Responsibilities include, but are not limited to:

  • Coordinates agency content for all GMHC websites, overseeing design of pages, visual elements, and integration of social media sharing widgets and overseeing hosting arrangements;
  • Manages the process of collecting content from agency-wide content stakeholders and the master schedule for site updates;
  • Proofread, edit and draft original copy, as needed, with an eye toward effective and readable page layout;
  • Will be a key collaborator with all departments of agency. Must be able to service consumers with widely ranging technical abilities. Works closely with Information Services staff and with Development fundraising and database staff to execute all updates to web pages and related media;
  • Tracks metrics for all online activity, web and social media, and generates weekly reports. Active participant in agency Social Media meetings to help adjust strategy and tactics as necessary to improve performance;
  • Helps promote agency social media presence on multiple platforms. Manages the process of collecting user feedback, both external and internal, to revise websites and social media presence. Generates trackable QR codes to measure click-through rates;
  • Prepares online surveys as directed and generates reports on responses;
  • Works with Communications team to manage GMHC blog, and other web-based social media conventions;
  • Supervises interns, volunteers, and manages outside web consultants as needed.

Education: Bachelor’s Degree in Information Services, Marketing or Graphic Design or equivalent experience required.

Experience: Demonstrated experience in website management required including ability to launch new sites and update content utilizing CMS system (Drupal). Experience with NetCommunity and/or Blackbaud needed. Must have experience in promoting organizations through social media platforms.Fluency with CSS and HTML required, Proficiency in Photoshop, Illustrator, Fireworks & InDesign needed.

Related Skills/Knowledge: Project Management experience is extremely helpful, as is a customer service orientation. Graphic design and editing skills are very helpful. Prior exposure or experience with fundraising for LGBT or HIV organizations desirable. Multi-tasking and time management skills are an absolute must in this role. Flexibility is a must, and frequently required for urgent and unanticipated needs. Diplomacy and the ability to communicate clearly and professionally are essential for success in this position. Experience working in a fast-paced non-profit setting is helpful.

How to Apply:  Interested candidates should send a resume and thoughtful cover letter describing their specific qualifications and interest in the position. Please click on this link to apply through GMHC’s Application Portal. Submissions without cover letters will not be considered. Please note that your cover letter, which must include salary requirements and résumé, should be combined into one document for submission. Please, no telephone inquiries and do not contact our staff directly. Only applicants who best match the position needs will be contacted.

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